We want you to be comfortable with your purchase. If you need to return an eligible product, please review the guidelines below.
Eligibility
Most eligible products may be returned within 30 days of delivery.
Products must generally be returned in unused, original, and resalable condition.
Requirements
To qualify for a return, the product should generally:
- Remain unused.
- Be free from damage caused by the customer.
- Include original packaging when applicable.
- Include accessories, parts, and other included materials.
- Be returned within the applicable return period.
Some products may have additional return requirements.
Items Not Eligible for Standard Returns
Certain items may not be eligible for return, including personalized products, customized products, final-sale items, used merchandise, damaged products, and certain hygiene-related products.
Product-specific return restrictions may also apply.
Requesting a Return
Please contact customer service before sending your product back.
Your order information and the reason for the return may be requested. If the product is damaged, defective, or incorrect, photographs may be required.
Please wait for return instructions before shipping the item.
Return Shipping
For returns that are not related to a product defect, damage, or fulfillment error, return shipping costs may be the customer's responsibility.
When a product is defective, damaged upon arrival, or incorrectly shipped, the applicable return arrangements will be determined after review.
Refunds
Once an approved return has been received, the product may be inspected.
If the return meets the applicable requirements, the refund will be processed to the original payment method.
The time required for the refund to appear may vary depending on your payment provider or financial institution.
Damaged or Defective Products
If an item arrives damaged or defective, please contact us promptly with your order details and information about the problem.
Depending on the situation, a replacement, refund, or another appropriate solution may be available.
Incorrect Items
If you receive a product different from the one you ordered, please contact customer service.
We will review the order and determine the appropriate resolution.
Exchanges
Exchanges may be available for eligible products depending on inventory.
If the requested replacement is unavailable, another resolution may be provided.